YOUR FIRST APPOINTMENT
PRIOR TO YOUR APPOINTMENT
Once you have made your initial appointment you will be sent a New Patient Pack. This pack will contain:
- A letter confirming your appointment date, time and location
- Patient information sheet
- Privacy Consent form
- Consent/Authority to email form
Please complete these forms and return them to us along with your doctor’s referral by mail, fax or email, prior to your first visit.
GETTING TO YOUR APPOINTMENT
You can read more about our office locations, including driving, parking and public transport options here
Please arrive 10 to 15 minutes early for your first appointment to allow time for registration, and to fill in a health questionnaire.
We recognise that your time is valuable, and we make every effort to run on time. Occasionally there are delays due to emergencies, or other patients requiring a little more time. We apologise if we keep you waiting.
WHAT TO BRING TO YOUR FIRST APPOINTMENT
Please bring the following with you to your first appointment, if applicable:
- Your referral letter, unless it has already been sent
- Your completed patient information sheet and consent forms, if you haven’t already returned them
- Medicare card
- Private health insurance card
- Department of veterans’ affairs (DVA) card
- Work cover claim details
- Details for any third-party account holder
- A list of the medications you take regularly
- X-rays or other scans which you have copies of
WHAT TO EXPECT AT YOUR FIRST APPOINTMENT
At your first visit, your doctor will discuss the reason for your visit, and ask you questions relating to this problem, your general health, regular medications, and history of previous operations. Your doctor will likely perform a physical examination.
You may be sent for further tests such as blood or urine tests, or X-rays or other scans. Your doctor may offer you a test called a flexible cystoscopy, which can be performed in our on-site procedure room at the same time as your appointment. Please note, there will be a separate fee for a cystoscopy, in addition to your consultation fee.
Based on your history, examination and further tests, your doctor will discuss the possible causes for your problem, and the treatment options available.
If your doctor recommends surgery, this will be discussed with you on the day. If your doctor has recommended surgery, we will discuss the anticipated costs to you, prior to deciding whether you would like to go ahead.
You may be asked to return for a further consultation to discuss the results of tests or to talk over your treatment options again.
A letter summarising your appointment will be sent to your current general practitioner or referring doctor.